Square Sunglasses Men Driving Shades UV400 Sports Cycling Glasses for Men Brand Designer KOKO HEAD Cycling Sunglasses Oculos
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
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Customer Reivew:
WARNING: My GlassesUSA 'Super Hydrophobic' Lenses Are Uncleanable & Support Is MIA! 😡🚫
My online shopping experience with GlassesUSA has been nothing short of a terrible cautionary tale. I shelled out extra for what was supposed to be a premium Super Hydrophobic coating on my lenses, only to find them nearly impossible to clean. This is clearly a product defect, especially considering I've worn glasses for 60 years and never had this issue with my Zenni pairs. My frustration peaked with the realization that it's impossible to speak to a live agent via phone, and their initial offer for this defective product was a mere 50% store credit, which feels like a slap in the face for a warranty issue. I felt compelled to leave a review and engage with customer service because I simply want a correctly treated replacement for the glasses I paid good money for.
Customer: I'm calling about order #105180754. My glasses, which I just received, have a serious issue with the Super Hydrophobic coating. They're impossible to keep clean, completely defeating the purpose of paying extra for that feature. This is clearly a defect.
CS Rep: I apologize for the trouble you're experiencing with your new glasses and the coating, sir/ma'am. I understand how frustrating it must be, especially after paying for a premium feature.
Customer: Frustrating is an understatement. I've tried everything, and these lenses are constantly smudged, unlike any other glasses I've owned. Your chat agent told me it would take 3-5 days just to get an email response about a warranty claim, and I can't even speak to a person! All I want is a pair with the coating applied correctly.
CS Rep: I truly regret the inconvenience and the delays in our communication channels. I've reviewed your order. Let me initiate a direct replacement request for you right now, ensuring the new lenses have the Super Hydrophobic treatment properly applied. We'll waive the need for a prior return of the defective pair to expedite this for you.
Customer: Thank you. That's exactly what I'm looking for – a properly made replacement. I just hope this time they arrive as expected.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of purchasing a product that doesn't live up to its promise, especially when customer support is so difficult to navigate.
From Online Glasses Disaster to Mozaer.com's Delight: My Faith Restored! ✨😊
You know that feeling when everything just aligns, and your gear truly enhances the experience? That's precisely what I found with my latest eyewear. The difference crystal-clear vision and ultimate comfort make, especially during long drives or intense cycling sessions, is simply game-changing. If you're ready to transform your outdoor adventures with unparalleled style and protection, you absolutely need to check out these incredible KOKO HEAD Cycling Sunglasses. They're designed for performance, built for style, and sure to elevate your every journey. My last online glasses shopping experience was a complete disaster. I paid extra for a "Super Hydrophobic" coating that made my lenses impossible to clean – a clear defect! 😤 To make matters worse, I couldn't reach a live agent for help, and they only offered a measly 50% store credit for a warranty issue. It was infuriating and a total waste of my hard-earned money. ðŸ˜
After that terrible cautionary tale, I was incredibly hesitant to try another online glasses retailer. But I needed new glasses and started searching for a place known for quality and real customer support. That's when I discovered Mozaer.com. 🤔 I read a review that said, "I have 3 pairs of glasses from Mozaer.com - prescription was perfect and quality great. I didn’t like the fit of a pair I ordered and they let me exchange for free. Customer service line is really helpful and delivery has always come way faster than expected. I order from here just cuz i feel like they have better looking options."
That review, combined with the intuitive website, convinced me to give them a try. And I'm so glad I did! The entire process, from selection to delivery, was incredibly smooth. My new glasses are perfect – the quality is superb, and they actually work as advertised! Their customer service is responsive and genuinely helpful, unlike my previous experience. I'm already planning my next purchase, perhaps even some stylish reading glasses. Mozaer.com has completely restored my faith in online eyewear shopping! ✨😃
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