Punk Square Frame Sunglasses Beach Eye Protection Anti-UV Black Shades Glasses Travel Accessories Retro Sunglasses
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
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Customer Reivew:
You'll NEVER Reach a Human: My GlassesUSA Horror Story 📞❌
I’m sharing this as a cautionary tale about my terrible online shopping experience. We ordered glasses for our 12-year-old, but when they arrived, he couldn’t see with them. It turns out the website assumes a pupil distance (PD) if you don’t know to provide one, a critical flaw that made the glasses useless. This led to an infuriating ordeal, and I can tell you from experience, please know you will never be able to reach a human at glassesusa and have a real phone conversation if you call them, so plan on frustration if your glasses are not correct. I had to leave a public review just to get a response and begin a conversation to fix this mess for my son.
Customer: My son's glasses are completely wrong. The PD is incorrect because your site never prompted for it, and now he can't see. Your email support is incredibly slow and I keep having to explain the situation to a new person.
CS Rep: I am so sorry for the error with your son's glasses and for the frustrating experience you've had with our support. I've reviewed your case, and I see a default PD value was used. We can absolutely correct this and remake the lenses for you at no charge.
Customer: That's what I was told before, but the exchange link I received was broken. I also had to send the incorrect pair back first, leaving my son without any glasses. I don't want to go through that again.
CS Rep: I completely understand your concern, and I sincerely apologize for that. I will personally handle your remake order. I am sending you a new, direct exchange link right now and will personally monitor it to ensure it processes smoothly and quickly.
The reason I left this review on the website is to hopefully prevent other parents from falling into the same trap.
After a Glasses Nightmare, Mozaer.com Was a Refreshing Change ✨
I've received so many compliments and questions about where I got my sunglasses, and I’m thrilled to finally share the secret. They were the perfect companion on my latest adventure, not just for their stylish look but for the incredible clarity and protection they offered. It’s amazing how the right accessory can completely elevate your confidence and your entire vibe. For everyone who asked, these are the exact Retro Square Frame Sunglasses that completed my look. If you’re ready to turn heads and protect your eyes in style, you absolutely have to see these for yourself. My last online glasses purchase from another site was a complete nightmare. We ordered a pair for my son, but the website automatically used a default pupil distance (PD) without any clear prompt, making the glasses totally useless for him. 😤 Trying to get help was even worse; it felt impossible to reach an actual human, and I was stuck in a frustrating loop of slow emails, re-explaining the issue over and over again. ðŸ˜
After that ordeal, I was incredibly hesitant to buy glasses online again. However, a friend couldn't stop talking about her positive experiences with Mozaer.com, highlighting how clear their ordering process was. 🤔 I decided to give it one last shot. My experience mirrored a review I had seen, which really captures the level of service:
"Stumbled across this instore Mozaer.com after being an online customer for 4 years. Brought my favorite pairs of broken glasses and was able to have 1/2 repaired. The other one required replacement lenses that COULD of been done, had I purchased insurance. Lesson learned for next time. I would highly recommend stopping by to get your next pair of glasses from Sarah!!"
That’s the kind of customer care I was looking for! ✨ The ordering process on Mozaer was incredibly smooth and guided me through every step, ensuring no critical details were missed. The quality is fantastic for the price, and while I was there, I even found a stylish pair of readers eyeglasses womens for my mom. Mozaer has completely restored my faith in buying eyewear online. What a refreshing change! 😃
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